EDGE Frequently Asked Questions

How do I find out if my Company is submitting any paper cessions now?

Will I continue to receive paper reports?

Will there be a Help document available to users?

How do I search for a Cession by Name of Insured?

What is a Migration Coordinator?

What is the role of the Group Web Administrator?

When will Account Activity statements be made available to Member Companies each month?

Will the Account Activity statements still be mailed to Member Companies each month?

Do I need a logon to EDGE if my company does not cede any business to the NC Reinsurance Facility?

How much data is in the EDGE system?

Is the EDGE system available 24/7?

Will there be a test environment for Member Companies?

Do I still have a Midterm Cession Report?

Will I still get the email regarding my Cession, Monthly Accounting Report, and Recoupment Detail File Transmission status?

If I mistakenly send in a duplicate file what will happen?

I am a Group Web Administrator and when setting up a new user I receive a message that the login is already in use - what does this mean?

How will I provide proof for suspended cancellations (trans code 4) cessions or modifications?

Should there be a count of items next to the Warning/Charge List under the Alerts section for Member Companies like the Error List and Suspended Items?

If I submit a FTP Cession File or Monthly Accounting Report when do I see those reflected in EDGE?

What are the new error symbols in EDGE for the Error List?

I am receiving an error message that states "An error has occurred in the script on this page" when trying to withdraw a cession or view other popup windows in the EDGE systems?

When will the FTP data submitted to the Facility show up in the EDGE system?

How do I correct an error on my online Error List?

With the new EDGE system, will we continue to send the Fax Transmittal for Nil reporting or how will I notify the Facility that my company is submitting Nil (nothing to report)?

If I have more than one company code for NCRF data reporting, how do I access the other companies?

If a policy has more than one error that requires the same type of correction for each transaction, is there an option to correct all of the items in error at once or will each one have to be corrected individually?